free exchange

Laine’s Room understand that our customers sometimes like to exchange for a different product – this is why offer complimentary exchanges.

If you would like to exchange your product(s) for another product(s) or for store credit (with no expiry date) please contact us via the contact form below and we will organise for a free shipping label to be emailed across to you.

We are happy to accept returns for exchange within 14 days of receipt of your order.


We understand you may have changed your mind – Laine’s Room is happy to accept returns within 14 days of receipt of your order.

The item(s) must be returned unused and in the original packaging for you to be eligible for a refund. Unless the item arrives damaged and/or faulty we do not refund the initial postage cost or pay for return postage. 

Please use the form below to request and refund and we will get back to you with a return address within 48 hours.

    Your Name (required)

    Your Email (required)

    Order Number (required)

    Reason For Return

    If other, please specify: